Workflow guide · Transport and logistics
Transport and logistics
AI and automation with human control.
Where should automation for transport and logistics start?
Start with a specific workflow: from job request to documented delivery. AI can help organise information and prepare tasks; a person should review exceptions and approve business decisions.
Centralise addresses, time windows, loads and service status. Prepare updates from confirmed events and escalate incidents before making new customer commitments.
| Area | Proposal to assess |
|---|---|
| Initial workflow | From job request to documented delivery |
| Human review | Validate routes, capacity, documents, safety and delivery exceptions. |
| What to measure | Failed deliveries, incorrect address data and incident handling time. |
| Condition for proceeding | Check permissions, data quality and pilot outcomes before expanding the workflow. |
Choose your activity
From job request to documented delivery
What to prepare before connecting tools
- Real request examples, removing personal data that is not necessary.
- A list of tools, fields and statuses you currently use.
- Approved information for the workflow: from job request to documented delivery.
- A person responsible for approving exceptions and a procedure for returning to manual work.
What should remain under your control
Validate routes, capacity, documents, safety and delivery exceptions.
Set minimum permissions, review drafts before sending and stop the workflow when information is incomplete or no answer has been confirmed.
How to assess whether it adds value
Failed deliveries, incorrect address data and incident handling time.
Record these measures during a week of manual work and compare them with a pilot of the same scope. Include reviews and corrections in total time: fewer steps are not enough if error correction creates more work.
Guides to explore the workflow
View all guides →Questions before you start
Can every part of transport and logistics be automated?
We do not assume so. This guide proposes assessing specific administrative tasks. Service delivery, physical work and professional decisions may require people and specific obligations.
Which tools do I need?
It depends on your existing tools and their integration permissions. Start with your calendar, documents or management system and validate which information can be read and written. We do not assume an integration works before checking it.
How do I request access information?
Join the waitlist or email jm@unapersona.es with your activity, the workflow you want to improve and the tools you use.
Illustrative organisation and automation proposals. Feasibility, qualifications, permissions and obligations for each activity must be checked before implementing a workflow.
Tell us about your workflow