WhatsApp service terms
Service in preparation. Activation awaits Meta approval and final testing. You can request information; paid subscriptions are not yet available.
Updated 25 October 2026.
Provider and agreement
Una Persona S.L., tax ID B93781169, Calle Padre Pandelo, 48, 3º C, 11300 La Línea de la Concepción, Cádiz, Spain. Contact: jm@unapersona.es; +34 629 143 811. The accepted quote specifies the business, number, users, plan, setup and support. Reading this page does not constitute a purchase.
Price and cancellation
Quoted prices plus applicable VAT apply. Meta costs and additional work are listed separately; extras require acceptance. No minimum term: cancellation takes effect at the end of the paid monthly period. Billing starts only after agreed activation.
Ownership and authorised use
The client retains ownership of its portfolio, account and WhatsApp number. It must have a lawful basis for contact, keep appropriate authorisation evidence and comply with WhatsApp policies. Recording authorisation in the panel does not replace obtaining it. Do not share Facebook passwords; enter verification codes and PINs yourself.
Data and processing agreement
Before activating a business, an individual processing agreement under GDPR Article 28 will specify purpose, duration, data, instructions, providers and obligations. The client controls its contact data; Una Persona processes it for the service and controls its own administrative data. This page does not replace that individual agreement or imply it has already been signed.
Security, retention and rights
Access is restricted by business and role; phone numbers, credentials and content are encrypted before storage. Messages are retained for 30 days and incoming files for 365 days. Attachments prepared for sending become inaccessible after 24 hours; physical deletion and storage recovery have separate periods. CRM retention is independent and automatic cleanup requires owner activation. See the privacy policy for periods, providers and rights; email jm@unapersona.es for data return or deletion.
Incidents and disconnection
Expired or revoked permissions, Meta restrictions and policy violations can suspend access. Delivery and continuous availability are not guaranteed. Check an operation with an unknown result before repeating it. Disconnecting in the panel disables the local link and removes its credentials; the owner must also remove Meta authorisation in business integrations. Cancellation does not automatically delete the Meta account.